Social housing landlords must change treatment of tenants in wake of Grenfell, says ombudsman

Richard Blakeway tells social housing leaders to ‘see people, not problems’ after inquiry’s report into disaster

Some social housing landlords still treat tenants like children and behave in the same adversarial and defensive way as the Grenfell Tower landlord, the government-appointed social housing ombudsman has said.

Speaking after the publication of the public inquiry report into the 2017 fire that claimed 72 lives, Richard Blakeway warned leaders of social housing groups to end “parent-child” relationships with tenants and instead “see people, not problems”.

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